An EY India report suggests that banks must compete on customer experience and evolve physical branches into phygital advisory hubs. The report highlights the importance of anticipating customer needs and blending digital tools with human interaction.
The Reserve Bank of India (RBI) is developing digital public infrastructure and payments intelligence platforms using artificial intelligence and application programming interfaces to improve customer experience and strengthen the payments ecosystem.
Tata Consultancy Services (TCS) has announced a global partnership with AI major Anthropic to help enterprises accelerate their adoption of artificial intelligence, including equipping 50,000 TCS employees with Anthropic's Claude AI models.
Beauty and lifestyle retailer Nykaa has announced a multi-year collaboration with OpenAI to integrate AI-driven shopping experiences through ChatGPT. This partnership will allow users to receive conversational recommendations for beauty and fashion products, with Nykaa fulfilling these queries. Additionally, OpenAI's technologies will be deployed across Nykaa's internal operations to boost productivity.
Non-resident Indians (NRIs) in the Gulf region are increasingly purchasing term life insurance policies from India, driven by geopolitical uncertainties in West Asia and the significant cost advantages offered by Indian products, with the GCC region now contributing over half of the total NRI demand.
A new report reveals a significant shift in India's AI hiring landscape, moving from experimental roles to those focused on deployment, integration, and scaling of AI solutions. Employers, including GCCs, IT services, and enterprises, are increasingly seeking professionals who can implement AI across core business operations, leading to a demand for core AI roles that currently outstrips the available supply.
FedEx and ServiceNow have expanded their collaboration to develop an AI-powered supply chain solution aimed at optimising workflows and enhancing customer experiences. The partnership was announced at the Knowledge 2026 AI conference in Las Vegas.
'Dark patterns exploit human psychology, cognitive biases, urgency, confusion, or lack of attention to increase revenue for digital platforms at the expense of consumer choice and transparency.'
A new report by EY-Parthenon and CREDAI indicates that Generative AI (GenAI) could inject USD 14-17 billion into India's real estate economy over the next seven years. The technology is expected to significantly enhance operational efficiency, boost sales velocity by 30-50 per cent, and accelerate product launches, offering competitive differentiation and improved customer experiences for developers.
Tata Sons Chairman N Chandrasekaran addressed Air India employees, acknowledging the airline's challenging phase while reaffirming the Tata Group's commitment to its long-term transformation, focusing on service quality, safety, and operational improvements.
Cars24 has announced the launch of its AI Labs, backed by a USD 20 million investment, to foster AI innovation and support startups in the field.
With customers queued up and spilling onto the sidewalk at Cookieteria by Lovely, eager to grab fresh World Cup-themed conchas, baker Erika Lopez is worried about letting some down.
E-commerce major Flipkart has announced significant appointments to its technology leadership team, bringing in experts in artificial intelligence, data science, fintech, and core engineering. These strategic hires, including Goda Ramkumar, Mohan Palisetti, and Nitesh Jain, are aimed at strengthening Flipkart's capabilities in these critical areas to better serve India's expanding digital consumer and seller base.
E-commerce major Flipkart has announced significant appointments to its technology leadership team, bringing in experts in artificial intelligence, data science, fintech, and core engineering. These strategic hires, including Goda Ramkumar, Mohan Palisetti, and Nitesh Jain, are aimed at strengthening Flipkart's capabilities in these critical areas to better serve India's expanding digital consumer and seller base.
GenAI recorded the widest talent gap, followed by AI deployment engineering (72.4 per cent), AI governance (70 per cent), and MLOps (68 per cent).
Airtel, which upgraded all postpaid customers to priority plans, argued that the service did not throttle or degrade the experience for its prepaid customers, forming the majority of its 368 million customers in the country.
Google Cloud services in major Indian cities like Delhi, Mumbai, and Chennai are experiencing network disruptions and elevated latency due to a fire at a third-party data centre in Delhi. The incident led to an emergency power shutdown, reducing network capacity and causing intermittent latency spikes despite Google's efforts to reroute traffic. The company is investigating further mitigations to restore full service.
Haier's new HQLED P7 Pro series aims to meet higher expectations from TVs with a blend of advanced display technology, AI-powered enhancements, gaming-focused features and seamless connectivity.
The Central Board of Indirect Taxes and Customs (CBIC) has enabled UPI, debit, and credit card payments for Customs duty on the ICEGATE portal, enhancing ease of doing business for importers and exporters.
Google Cloud services in major Indian cities, including Delhi, Mumbai, and Chennai, are experiencing network disruptions and elevated latency following a fire at a third-party data centre facility in the national capital, which necessitated an emergency power shutdown.
World number one Jannik Sinner survived an early scare in his Wimbledon title defence but the Italian shook off the rust and fought past Serb Miomir Kecmanovic 4-6, 6-3, 6-7(6), 6-2, 6-3 on Monday to reach the second round.
While SUVs have steadily gained share across the industry, data shows that nearly three in 10 luxury vehicles sold in India are sedans, highlighting the segment's resilience despite years of SUV-led growth.
Discover the inspiring journey of Komal Prabhu, called the Queen of GSB Cuisine, that saw her switch professions -- a Bharata Natyam dancer became a celebrated chef devoted to preserving traditional Gaud Saraswat Brahmin food traditions.
Loss-making Air India has introduced a new 'Basic Fare' category for select domestic flights, which does not include complimentary meals, as part of its efforts to trim expenses amid rising operational costs.
Mercedes-Benz India is exploring a larger role for plug-in hybrid electric vehicles (PHEVs) in its portfolio, with plans to potentially introduce the technology in more models beyond the newly launched S-Class plug-in hybrid. This strategy aims to cater to luxury car buyers who are hesitant about fully electric vehicles due to concerns over charging infrastructure and range.
Credit card adoption is rapidly expanding beyond India's major metropolitan areas into Tier-II and Tier-III cities, driven by increasing incomes, digital awareness, and the integration of RuPay credit cards with UPI, according to a new report by SBI Card.
As India marks a decade of the Goods and Services Tax (GST), the focus is shifting towards enhancing efficiency through artificial intelligence, data sharing, and process simplification. The reform, which unified India's indirect tax system, has significantly broadened the tax base and boosted revenues, with future plans including a streamlined two-tier rate structure and continued technological integration to reduce compliance costs and combat evasion.
The Lava Bold N2 5G has gone on sale in India, just a few days after making its debut on June 3, 2026.
Three disappointing experiences with Tata companies made me question whether the group's historic values of customer focus and accountability are slowly fading, notes Dr N Ravichandran.
Best in class asset quality, strong retail granularity, and a sustainable return ratio -- these are the things we will look at, says Yes Bank's new MD and CEO Vinay Tonse.
TRAI Chairman Anil Kumar Lahoti highlights the increasing importance of Artificial Intelligence in the design, management, and experience of telecom networks in India, noting its role in self-optimising networks, cybersecurity, and preparing for 6G technology.
Wipro has launched its AI-Data Centre solution, integrating NVIDIA's AI Enterprise platform, to accelerate enterprise-scale AI adoption and modernise data centre environments.
Alia Bhatt made waves at Cannes 2026, not just for her stunning outfits but also for her classy response to trolls.
Air India is undertaking a $400 million programme to modernise its legacy fleet, with plans to complete the retrofit of its entire Boeing 787-8 fleet by the first quarter of 2028 and its Boeing 777 fleet by 2029.
Air India has deferred annual salary increments for its staff by at least one quarter and urged a "relentless focus on costs" due to external headwinds like the closure of Pakistan airspace, West Asia conflict, rupee depreciation, and a significant surge in aviation turbine fuel prices, though the airline has assured there will be no layoffs.
Air India is significantly embracing artificial intelligence to enhance operational efficiency, improve customer services, increase revenues, and reduce costs as part of its ambitious transformation plan under the Tata Group.
A sovereign cloud, our own DNS root and Root CA, a defence-led research base that builds for keeps, and a real national cybersecurity strategy that outlives electoral cycles are not vanity projects. They are the difference between a nation that can be switched off and one that cannot, points out Venkata Satish Guttula.
SIS Ltd, a security and facility management services provider, aims to cross Rs 20,000 crore in revenue by FY27, driven by strong double-digit growth, expansion of its service network, and a simplified regulatory framework under new labour codes, said its Group Managing Director Rituraj Sinha.
Air India is upgrading its fleet of Boeing 787-8 aircraft, crucial for its long-haul operations, with retrofitting expected to be completed by early 2028. The airline has already received its first retrofitted plane, featuring a three-class configuration.
At Kolga Aabla, the closest beach to her grandmother's home, at the edge of a birch forest, we immersed her balance ashes. It was a sombre, precious day for both of us. But a day that also brought long-needed closure. My mother's spirit, chained for so many years in a Parkinson's-locked body, was free. But my father came back from the beach a visibly older man.
